Experience

REMOTE | HQ, San Francisco

Responsible for accelerating company growth and scaling enterprise level service in US and CAN by:

Creating and implementing impactful loyalty programs based on key program metrics such as capture rate, guest frequency, retention and program cost.

Developing a deep understanding of customer goals and objectives to drive adoption and maximize value from our platform.

Conducting regular business reviews and strategy sessions with customers to ensure their success and identify growth opportunities.

Monitoring and analyzing customer health metrics, taking proactive measures to mitigate churn risks.

Working directly with leadership and product teams to guide product roadmap based on feedback and customer needs.

REMOTE | HQ, New York

Responsible for onboarding, account management and retention of 200+ independent restaurant locations at 9Fold Online Ordering.

Worked with 9Fold founders to help develop automated marketing tools which directly increased company valuation for acquisition by HungerRush POS.

Led our team through acquisition and merger with Menufy + HungerRush.

Hotel Vitale — Catering Sales Manager

SAN FRANCISCO

Managed the full sales cycle for corporate and social events which exceeded sales goals of 300k+ per quarter.

Worked directly with executive team at Coral Tree management to lead education for sister properties and create cross selling opportunities.

UC BERKELEY

Oversaw all dining operations and event teams which sold over 140 monthly events totaling approx. 1.9 million in annual F&B revenue.